HW 1: Systems Analysis and Design

Write definitions for the following terms:

• Transaction Processing System
• Decision Support System
• Executive Information System
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Extranet
• Geographic Information System
• Document Management
• Business Intelligence
• Mass Access Devices
• Internet II
• Gartner Hype Curve (or Technology Hype Curve)

Last modified: January 17, 2003
Dirk Baldwin, MIS, UW-Parkside, dirk.baldwin@uwp.edu